Frequently Asked Questions

We ship orders across the United States. Standard deliveries travel with DHL Express. PO Box, APO, FPO, and U.S. territory addresses ship through the U.S. Postal Service parcel service, still free. We do not ship internationally at launch. See Shipping Policy for the full glossary entry on shipping.

Orders process in 1–2 business days (Monday–Friday, excluding U.S. federal holidays), then transit takes 1–2 business days in the contiguous U.S. — 2–4 business days door to door. PO Box, APO, FPO, and U.S. territory deliveries may run longer. A tracking number is emailed when your label is created.

Yes. Every order ships with a tracking number, emailed to you when the label is created. Follow the link in that email, or enter the number on the DHL site, to follow your parcel from our door to yours.

You have 30 days from the delivery date to return an item that is unused, unwashed, and in its original packaging and resalable condition. Returns are free: email us and we send a prepaid DHL return label. See Returns & Refunds for the full glossary entry on returns.

Email support@scalptheory.shop with your order number, the items you are returning, and the reason. We reply within 1 business day with a prepaid DHL return label and instructions. Pack the item, attach the label, and drop it off. We inspect the return within 1–2 business days of it reaching our returns center.

Refunds are released 7–10 business days after your return is accepted, to your original payment method. Your bank or card issuer may need additional days to post the credit. We email you when the return is received, when inspection is complete, and when the refund is released.

Start with your routine: a manual massager for a simple daily wash, a vibrating or electric option for a stronger-feeling massage, a shampoo brush for working lather through. Our scalp brush guide walks through bristle types, head shapes, and handle styles, and each product page lists its proposed specifications so you can weigh models against each other.

Fill the bottle, aim the nozzle or comb at the roots, and squeeze gently to apply where you want it. Rinse the bottle after use and let it dry fully before storing. Our applicator bottle guide covers filling, application, and cleaning step by step.

Rinse silicone and plastic tools with warm water and mild soap, then let them dry fully before storing. For electric tools, unplug first and wipe the outside with a soft, dry cloth — never submerge them. Wood tools should be wiped, not soaked. See our scalp tool cleaning guide for tool-by-tool notes.

Our tools are designed for a range of hair types and lengths, and each product page lists the features that matter most — bristle type, head size, handle style, fabric. If you are unsure, the scalp brush guide and the bonnet fit guide explain which features suit which hair, so you can match a tool to your routine. Our tools are accessories, not medical devices, and we make no medical claims about them.

Email support@scalptheory.shop or call +1 (555) 0166-9012. Please include your order number so we can help you faster. For returns, we reply within 1 business day.

Email us within 14 days with your order number and a photo of the issue. For damaged, wrong, or defective items on arrival we send a prepaid return label and offer a replacement or a full refund — your choice. The 30-day return clock does not apply to arrival problems.