Warranty & Defect Cover

Claim (noun)

How to ask us to honor this cover. Email support@scalptheory.shop within the 60-day window with your order number, a description of the defect, and photos showing the issue. We reply within 2 business days. We may ask you to send the item back; if we do, we provide a prepaid return label. Do not send an item back before we ask you to.

Cover (noun)

What this policy covers. For 60 days from the delivery date, we cover defects in materials and workmanship under normal use. If a defect appears in that window, we will — at our choice — repair the item, replace it, or refund you in full.

See also: Repair / replace / refund, Window

Exclusions (noun)

What this cover does not apply to: misuse, accidents, drops, or impacts; normal wear, including fading from ordinary use; unauthorized modifications or repairs; improper cleaning, including cleaning with unsuitable products or methods; damage caused by using the tool in a way its listing does not describe.

In addition (noun)

How this cover relates to your other rights. This cover is in addition to our 30-day returns (see Returns & Refunds) and to any legal rights you have. If an item arrives damaged, wrong, or defective, use the arrival-problem process in the returns glossary — it is faster and the 30-day clock does not apply. This cover handles defects that show up after arrival, within 60 days of delivery.

Repair / replace / refund (noun)

What we do when a covered defect is confirmed. At our choice, we repair the item, replace it, or refund you in full. We tell you which remedy applies when we confirm the defect.

Window (noun)

How long this cover lasts. The cover window is 60 days from the delivery date. Claims must reach us within that window.